Vodafone Service Level Agreement

Vodafone will also offer extras for a fee, including coverage in other countries, improved service levels and a central interface for billing requests and processing. „Our customers have told us that there is a need for consistent overall service levels in the provision of devices, performance reports and incident handling,“ said Walter Kok, Director of Customer Service Operations. „We are setting a new industry standard through our commitment to a standardized global ALS, allowing CIOs of multinationals to control their communications services.“ Improved service levels for senior executives, business-critical functions or mobile employees consistent performance levels in managed mobility services in select countries around the world About Vodafone Vodafone is the global leader in mobile telephony, with stakes in 27 countries and partner markets in more than 40 countries. As of December 31, 2008, Vodafone had approximately 289 million customers worldwide. For more information, see www.vodafone.com. Vodafone Global Enterprise – the division of Vodafone, which manages the communications needs of the world`s largest multinationals – is launching a standard global service level agreement (SLA) to ensure unit levels around the world. „Recessionary times are a powerful catalyst for multinationals to take action and reinvent the way they buy and use communications services,“ said Nick Jeffery, Director of Vodafone Global Enterprise. „In order to make the most of their global dimension and simplify their operations, multinational companies are putting more communication services in our hands. The introduction of global ALS recognizes the importance of these customers and our commitment to greater transparency, consistency and predictability. Vodafone has launched world-class ACCORDS for its managed mobility services, including language and data.

The aim is to provide more transparency and predictability to large companies, he said on Wednesday. THE SLAs will be especially a blessing for large companies with centralized purchases that, in recent years, have been demanding such a thing, according to Wallin.